Refund and Returns Policy

We always try to sell excellent quality items and we are always available prior to order to answer any questions you may have. However we understand that on occasions returns are necessary.

If you wish to return an unused item to us we request that you contact us within 7 days of receipt to advise us of your wish to return. We will then authorise return and issue a returns number.

We cannot arrange collection from you however you can return to us at your cost.

Upon receipt of return we will advise safe arrival, check and restock items and then refund your original purchase costs including original delivery costs.

All goods must be returned to us in an unused condition in the original packaging.

All Electrical/Gas items will incur a restocking charge of 25% of the original sale price which will be deducted from the refund.

Any damage in transit must be reported within 24 hours of signing for the delivery. Any claims for damage beyond the 24 hour deadline cannot be accepted as our insurance will be void. We will normally require photographic evidence to assist our claim.

Return delivery costs are the responsibility of the purchaser except for faulty/damaged items